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 LMA West Region

LMA OC: Live Client Feedback Interview: Deconstructing & Best Practices

  • 17 May 2017
  • 11:30 AM - 1:30 PM
  • The Pacific Club, Main Dining Room| 4110 MacArthur Blvd, Newport Beach, CA 92660

Registration

  • Member Benefit - LMA Members may bring a Managing Partner for free. Register them as a guest with your own registration.

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Live Client Feedback Interview: Deconstructing & Best Practices

Well prepared and skilled interviewers can quickly get clients to share information that will allow the firm to create a dynamic and strong service differentiator, and quite frequently lead to both short-term and long-term financial benefit. This program will include a live client interview that will be deconstructed in real time to highlight best practices on preparing to conduct more effective client interviews and conversations. Topics and takeaways will include:

  • Pre-interview protocols, preparation tools and research resources
  • Crafting questions
  • The importance of understanding communication styles and preferences
  • Tips for quickly building trust and rapport
  • Asking the hard question
  • Dealing with delicate or difficult feedback

SPEAKERS

Nat Slavin, Partner, Wicker Park Group

Joni Gaudes, Associate GC, ASICS America (OC)

DATE/TIME

Wednesday, May 17, 2017
11:30 a.m. to 1:30 p.m.


Orange County
The Pacific Club

Main Dining Room
4110 MacArthur Blvd, Newport Beach, CA 92660


Sponsors

All-State Legal
Bame Public Relations
Berbay Marketing & PR
Blattel Communications
Echelon Fine Printing
jstokes creative marketing agency
RubyLaw
Tikit

Webinar Sponsor

On24, Inc.

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